Magdalena comes to Aid the Silent as an accomplished manager with three years of specialized experience in leadership, effective communication, and excellent customer service in a national large chain restaurant and retail business. She led a team of 30 employees maintaining high levels of customer service while developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. Magdalena long-term goal is to become a certified sign language interpreter and she is currently working towards this goal on staff at Aid the Silent. Magdalena has a heart for the deaf and hard-of-hearing to have equal access and inclusion and has come to love advocating for this community and working side-by-side in active role. She has years of volunteer experience in other non-profit areas such as Refuge Church, Texas State Aquarium, Wildlife Rescue and Rehabilitation and the Galveston Bay Foundation.

Magdalena serves in a caseworker position with the applicants of Aid the Silent. She and the Executive Director work together in reviewing and processing all applications, acquiring all necessary applicant paperwork, working with insurance companies, audiologists, doctors, hearing industry specialists and the Aid the Silent families and educators to ensure applicants are receiving the correct resources to help them succeed. She assists in supporting the implementation and execution of Aid the Silent’s fundraising events as well as facilitates engagement.