Category Archives: Staff

“Hank the Hearing Dog” has been trained as the “ears” for his human, Emma Faye, who is deaf. Hank spent the first two years of his life at NEADs World Class Service Dogs training facility in Massachusetts. With over 40 years’ experience, NEADs Service Dogs for Hearing are specially trained canine assistants who help people who are deaf by alerting their partners to sounds around the home and in public such as door knocking, alarm clocks, fire and intruder alarms, traffic approaching, horns honking, the handler’s name being called out, tea kettles and just general sound awareness.

Service Dogs for Hearing are especially sensitive to noises, and Emma Faye can learn a lot about her environment just by watching Hank’s visual cues.

Hank is an International ADI approved Service Dog – which means he can go anywhere in the world with Emma Faye. He has been specifically trained to make long international flights. Hank the Hearing Dog can be seen daily hanging out at the Aid the Silent offices and always Emma Faye’s permanent sidekick wherever she goes. Hank is the ultimate professional when he is dressed for work with his Service vest and gentle leader and when Hank is working – he has to stay focused so the “no petting” policy is in place. When Hank takes off his work clothes, he becomes a pretty cool dog and that when lots of petting and loving can commence. Hank is also a TV star on PBS and recently won an Emmy for his role in the “Hank and Emma Faye” show.

Scott Rosario is a leader, a visionary, and a lifelong learner, whose journey is defined by resilience, service, and a passion for making a meaningful impact. 

Born in Newburgh, New York, Scott’s early years took him to Tampa, Florida, where he cultivated a strong work ethic and a love for teamwork, evidenced by his active involvement in band and various clubs. A graduate of Leto High School, Class of 1992, he honed his skills working alongside his father in every facet of the construction business—a hands-on experience that instilled discipline and adaptability from an early age. 

After graduation, Scott answered the call to serve, embarking on an eight-year career in the United States Army’s Signal Corps, where he was entrusted with critical communications operations. His service took him to Georgia, Korea, and Germany, broadening his worldview and deepening his appreciation for diverse cultures. His commitment and excellence earned him two Army Achievement Medals, two Good Conduct Medals, and additional commendations for overseas and national defense service. 

Transitioning into civilian life, Scott carved out a multifaceted career. He spent five years in the insurance industry before pivoting to law enforcement, joining the San Antonio Police Department. Over 13 distinguished years, he served in Investigative Youth Services and the UCR Records Division, reinforcing his dedication to protecting and empowering communities. His hunger for growth led him to pursue multiple accreditations and continuing education courses, ultimately culminating in the completion of his Master of Business Administration in 2019—a milestone that made him the first in his family to earn a graduate degree, a testament to his unwavering commitment to excellence. 

Scott’s passion for humanitarian work came to the forefront during his tenure at the American Red Cross from 2021 to 2025. His impact was transformative, reshaping the San Antonio office into a vibrant space celebrating ARC’s rich history, creating a dedicated museum in its honor. His leadership was recognized when he was named Employee of the Month and selected for the prestigious Division Leadership Program. Now, Scott brings that same drive, enthusiasm, and heart to Aid the Silent, where his commitment to advocacy and operational excellence will uplift countless lives. 

At the heart of Scott’s world is his family. He and his wife, Jennifer, have raised six incredible children—three boys and three girls—and now embrace the adventure of empty nesting. They relish discovering museums, antique shops, and hidden gems together, balancing exploration with quiet moments at home. Scott has a deep-rooted love for cars, sports, bourbon and wine tasting, and all things cinematic—especially Marvel films. Whether catching a Broadway play one weekend or enjoying a quiet night in, he is happiest with Jennifer by his side. 

Hilary Arnaud, Au.D. graduated James Madison University in 2003 with a Bachelor’s degree in Communication Sciences and Disorders. Hilary then continued her education at the University of Tennessee where she obtained both a Master’s (2005) and Doctoral degree (2007) in Audiology, with a concentration in Aural Habilitation. She completed her Clinical Fellowship in Abingdon, Virginia prior to accepting a position at The University of Texas MD Anderson Cancer Center in Houston, Texas.  Hilary’s husband’s job took them to Vancouver, BC;  Phoenix, AZ, and finally San Antonio.  Hilary worked in ENT audiology before switching over to Educational Audiology and then beginning a journey of in-house Audiology support at Aid the Silent where she loves being able to take time with families, answering their questions and being a part of their journey.
 
Dr. Hilary Arnaud is licensed as an Audiologist in the state of Texas and holds the Certificate of Clinical Competency through the American Speech-Language-Hearing Association. She specializes in diagnostic audiology and aural rehabilitation, including hearing aid evaluations and dispensing.  When she is not helping our kids she is busy homeschooling her daughter and spending time with her family.  

Heather Ward is a dedicated professional with over 20 years of experience in emergency services. After leaving her career Heather followed her heart and her childhood dream of learning Sign Language and enrolled in the American Sign Language program at San Antonio College. There Heather earned her Deaf Support Specialist degree, demonstrating her commitment to supporting the Deaf, deaf and Hard of Hearing community. Currently Heather serves as the Outreach Coordinator here at Aid The Silent, where she plays a pivotal role in organizing family community nights, providing education, and advocating for the rights of individuals who are deaf or hard of hearing. In addition to her professional endeavors, Heather is a devoted full-time mother, grandmother, and wife, balancing her career with her family life with grace and determination.

Over 20 years’ experience in the accounting field, Nicole is full charge bookkeeper, with A/R, A/R, HR and nonprofit experience. Nicole graduated with her bachelor’s in accounting from Liberty University. Nicole works hand-in-hand with Aid the Silent’s outside controller as well as CPA firm. Nicole’s vast booking experience, knowledge and expertise ensures Aid the Silent is accurate, timely, and in full compliance with state and federal accounting rules as well as restricted grant funding. Nicole works with our staff and board on budget planning and reporting.

Magdalena comes to Aid the Silent as an accomplished manager with three years of specialized experience in leadership, effective communication, and excellent customer service in a national large chain restaurant and retail business. She led a team of 30 employees maintaining high levels of customer service while developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. Magdalena long-term goal is to become a certified sign language interpreter and she is currently working towards this goal on staff at Aid the Silent. Magdalena has a heart for the deaf and hard-of-hearing to have equal access and inclusion and has come to love advocating for this community and working side-by-side in active role. She has years of volunteer experience in other non-profit areas such as Refuge Church, Texas State Aquarium, Wildlife Rescue and Rehabilitation and the Galveston Bay Foundation.

Magdalena serves in a caseworker position with the applicants of Aid the Silent. She and the Executive Director work together in reviewing and processing all applications, acquiring all necessary applicant paperwork, working with insurance companies, audiologists, doctors, hearing industry specialists and the Aid the Silent families and educators to ensure applicants are receiving the correct resources to help them succeed. She assists in supporting the implementation and execution of Aid the Silent’s fundraising events as well as facilitates engagement.

Emma Faye Rudkin became profoundly deaf at the age of three and has dedicated her life to turning a perceived disability into a powerful platform for advocacy, inclusion, and hope. She is the founder and Executive Director of Aid the Silent, a nonprofit that equips economically disadvantaged deaf and hard-of-hearing (HOH) children and teens to reach their full potential and live life more richly by providing funds for resources, ministry, research and education.

An internationally recognized role model in the Deaf/HOH community, Emma Faye has earned numerous accolades, including being named San Antonio Business Journal’s Woman of the Year and Rotary Club of San Antonio’s Outstanding Young San Antonian. She held the title of Miss San Antonio in both 2015 and 2017 and was a Top 4 Finalist at Miss Texas 2017.

Appointed by Governor Greg Abbott, she is currently serving her third term on the Texas Governor’s Committee on People with Disabilities. She was also honored on the Morgan’s Wonderland Wall of Fame as an individual who has gone above and beyond to do great things for people with special needs and named the Oticon People’s Choice Advocacy Winner for her outstanding work for the Deaf/HOH community.

Emma Faye stars in the award-winning PBS children’s series “Hank & Emma Faye”, alongside her service dog, Hank. The show teaches American Sign Language (ASL), kindness, and inclusivity. The series has won a Regional Emmy, and their 30-minute PBS TV show l “Cool to be Kind with Hank & Emma Faye” received three national Telly Awards.

Emma Faye travels all around the country speaking at business conventions, school, ministries, churches and conferences sharing her story of redemption and letting others know about the programs Aid the Silent offers. She is the primary fundraiser and Executive Director of Aid the Silent as well as a mission staff member for Deaf Young Life.